Order Processing Time

We process orders within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided once your order has been processed.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties, and tariffs

Our store is not responsible for any customs and taxes applied to your order for orders outside South African borders All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Our store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

International Shipping Policy

For international orders kindly mail admin@surgesound.co.za. International orders can not be processed on the website.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please review it before placing your order.